Duty of Care

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Technical Support

Please select the problem from the drop down list below:

Double check that you are entering the username/password correctly; the password is case sensitive
Try resetting your password by clicking "Forgot" on the login page. This will send you an email with instructions on how to reset your password

Clear your browser's cache by pressing "Control" and "F5"
Install and use Google Chrome (free download from www.google.co.uk/chrome)
If possible try using a home computer rather than a work one

Clear your browser's cache by pressing "Control" and "F5"
Update your Adobe Flash Player at get.adobe.com/flashplayer
Install and use Google Chrome (free download from www.google.co.uk/chrome)
If possible try using a home computer rather than a work one
Use a hard wired internet connection rather than a wireless one
For more help on video based problems please read our video support document here

Unfortunatly you can't as that will give you an unfair advantage over other people
Instead make sure you read all the information carfully before starting a section in the assessment

You can tell that you've completed the assessment when the History, Knowledge, Attitude and Skill sections have been greyed out on the main menu.
NOTE: depending on the type of assessment you are completing there may be additonal training modules for you to complete in the training section.

Clear your browser's cache by pressing "Control" and "F5" together
Install and use Google Chrome (free download from www.google.co.uk/chrome)
If possible use a home computer rather than a work one

Internet Browser - IE6, IE8 or higher, Firefox 3 or higher, Opera 9 or higher, Chrome 5 or higher all with JavaScript and cookies enabled
Adobe Flash version 9 or higher
Internet connection: 512Kbps or faster, 8Mbps recommended (video buffering will occur in the Skill section with slower connections)
Screen resolution: 1024x768 or higher for best experience (scrolling may be required at lower resolutions)

Please send a support request to the web team